Spa Policies


RESERVATIONS

Book spa reservations as far in advance as possible to secure preferred treatment time and specify if you prefer a male or female therapist. Reservations are guaranteed with a credit card. Please keep in mind, guests under the age of 18 must have written consent from a parent or guardian.

CANCELLATIONS

Appointments cancelled with less than a 24-hour notice will be charged in full.

ARRIVAL

To prepare for your experience, please arrive 15 minutes prior to your appointment time. For assistance locating The Spa or EQX Body Lab within the club, visit our Front Desk and a member of our team will help you out.

HAMMAM

Bathing suits are required in the Hammam.

HEALTH CONSIDERATIONS

To avoid possible contraindications, please inform our staff of any medical conditions, pregnancy, allergies, prescription medications and special assistance requirements.

GRATUITIES

Gratuities are not included in the price of services or gift cards. In appreciation to the staff for outstanding service, gratuities generally average 15-20% of the treatment price.

VALUABLES, CELLULAR PHONES AND ELECTRONIC DEVICES

Your valuables are special; please do not bring them with you. Use of cellular phones and electronic devices is not permitted beyond the reception area.

GIFT CARDS

Spa gift cards are available for purchase at the club’s Front Desk or online here: https://www.equinox.com/gift-card/purchase

"We do require all non-members to bring a valid photo ID to gain access the club."