Kids Club Terms & Conditions

Access

  • 1.Online booking is only available at select clubs.
  • 2.Members can make a reservation at any Kids Club as long as that club is included in their membership.

Reservation

  • 3.Members must make a reservation in advance.
  • 4.Reservations can only be made by members through their EQX app. Each reservation will be for 2 hrs.
  • 5.Only 1 reservation is allowed per day.
  • 6.Permitted age for children to attend Kids Club is: 3 months - 7 years
  • 7.Each reservation can include upto 5 children, maximum.
  • 8.Kids Club hours of operation vary by location—reservations begin every half hour.
  • 9.Kids Club packages will continue to be available for purchase at the front desk.
  • 10.For member’s who have purchased a Kids Club package, their remaining inventory will be available as Credits within the app for use. These Credits will be automatically applied while reserving online. 1 Credit can be used to make a reservation for a single child.
  • 11.Members with insufficient Credits must make an online payment in advance, to complete their reservation.

Cancellation

  • 12.Members can cancel any Kids Club reservation up to 3 hours before the reservation start time.
    • a.Upon cancellation, inventory will be added back to their account (as Credits).
    • b.Any “no shows,” or cancellations within 3 hours of the reservation start time will not be refunded.

Drop off/Pick up

  • 13.Members must pick up children no later than 5 minutes after the reservation end time. Late pickup could result in additional fees.
  • 14.Members MUST sign a digital waiver for both drop off and pick up.
  • 15.Members must verify their contact information at drop off (phone number and/or pager #).
  • 16.If a member is dropping off more than 1 child
    • a.Each child must be listed on the reservation.
    • b.All children must be dropped off and picked up at the same time.
    • c.A single digital signature is needed for both dropping off and picking up all children.