Purchasing Kids Club Credits

  1. Kids Club credits (“Credits”) must be purchased in the EQX+ app at the time of booking. Kids Club packages will continue to be available for purchase at the front desk.

  2. For members who have purchased a Kids Club package, the Credits will be available within the EQX+ app. (These Credits will be automatically applied to a reservation when making a reservation in the EQX+ app.)

  3. Members with insufficient Credits must make a payment in advance, in the EQX+ app, to complete their reservation.

Reserving Your Time

  1. Online booking is available for all Kids Clubs. Members must make a reservation in advance in the EQX+ app.

  2. One (1) Credit must be used to make a reservation for a single child that will automatically be applied while completing your online reservation.

  3. Members can make a reservation at any Kids Club so long as that club is included in their membership. Kids Club hours of operation vary by location—reservations begin every half hour.

  4. Each reservation will be for a maximum of two (2) hours.

  5. Only one (1) reservation is allowed per child per day.

  6. Children must be four (4) months – seven (7) years to attend Kids Club.

  7. Each reservation can include up to five (5) children maximum.

  8. As a condition to complete a reservation, members must agree to the digital waiver during the reservation process.

Cancelling Your Reservation

  1. Members may cancel a Kids Club reservation up until the reservation start time without penalty.

  2. For cancellations received prior to reservation start time, Credits used for the reservation will be added back to the member’s account.

  3. For cancellations received after the reservation start time, or if a member fails to utilize a reservation (“no show)”, Credits used for the reservation will be forfeited.

Drop off/Pick up

  1. Members must pick up children no later than five (5) minutes after the reservation end time. Late pickup could result in additional fees.

  2. Members must verify their identify at drop-off (e.g., confirming their contact information).

  3. If a member is dropping off more than one (1) child:

    1. Each child must be listed on the reservation.

    2. All children must be dropped off and picked up at the same time.

  4. A single digital signature is needed for both dropping off and picking up all children.